Parent handing a behaviour support folder to a new provider at reception while the outgoing provider waves and a child plays — smooth plan transition.

how to transition a child’s behaviour support plan between providers

How to transition a child’s behaviour support plan between providers
15:50

28 August, 2025

Introduction

Moving your child’s care from one provider to another can be a lot to handle, especially if there is a behaviour support plan. This support plan helps us know and deal with challenging behaviour, while working to better your child’s day-to-day life. It is important to get the handover right, because this is not only a paperwork job. Keeping things steady and using positive behaviour support makes the transition smoother. When there is no sudden change, your child can feel safe and still be cared for in the right way. This helps everyone to adjust better and stay strong.

Key Highlights

  • A successful provider transition for a behaviour support plan requires a clear, systematic process.

  • Open communication and information sharing between the old and new providers are crucial for continuity.

  • Your active involvement is key to ensuring your child's needs remain the central focus.

  • The transition is an opportunity to review and refine the plan to better support positive behaviour.

  • Preparing all necessary documents and additional information beforehand can prevent delays and confusion.

  • Collaboration with all stakeholders, including school staff and family members, ensures consistency for your child.

Understanding Behaviour Support Plans and Provider Transitions

Parent handing a behaviour support folder to a new provider at reception while the outgoing provider waves and a child plays — smooth plan transition.

A behaviour support plan is a document that helps caregivers manage behaviour. It guides them on what to do when behaviour gets hard. It also shows ways to help the person act better over time. This type of support plan uses positive reinforcement to help build better habits. The goal is for people to live better and feel good.

When you want to move from one provider to a new one, it is called a provider transition. All the important information and ways to support are shared with the new team. If you use a systematic process, there is less chance to miss anything important. This means your child gets the same good support, and things keep working well.

Key Elements of an Effective Behaviour Support Plan

An effective behaviour support plan gives you more than rules to follow. It is a step-by-step guide based on knowing your child well. The plan often uses a functional behaviour assessment (fba). An FBA helps you find out why a child acts a certain way. With this support plan, you know what to do ahead of time and how to keep everyone safe if a problem happens.

The Challenging Behaviour Foundation says that a strong support plan should focus on stopping problems before they start. This means you do more to help the person stay calm and happy than just dealing with problems after they happen. The plan can help you to teach new ways for your child to talk, or change the things around them to avoid trouble. You will see this support plan as a big part of your family service plan, especially for dealing with challenging behaviour.

Key parts of the support plan should be:

  • A clear description of the main behaviour you want to change.

  • The reasons or triggers that lead to this behaviour.

  • Proactive strategies to encourage positive behaviour and use positive reinforcement.

  • Reactive strategies to keep everyone safe if the behaviour happens.

Reasons for Changing Service Providers in Australia

Families may choose to change service providers for various reasons. Sometimes, a family relocates, making the current provider inaccessible. In other cases, the provider may not be the right fit for the child's specific needs, or the family may be searching for a team with more specialised experience in addressing a particular challenging behaviour.

Changes in funding or dissatisfaction with the quality of social service can also prompt a switch. Regardless of the reason, the goal is always to find a provider that can best support your child's development and well-being. This decision is significant, whether you are navigating the NDIS in Australia or systems like those in Ontario.

Here are some common reasons for making a change:

Reason for Change

Description

Relocation

The family moves to a new area where the current provider does not offer services.

Provider-Family Mismatch

The provider's approach or communication style does not align with the family's values or needs.

Need for Specialisation

The child requires support from a provider with expertise in a specific area of disability or behaviour.

Dissatisfaction with Service

The family feels the quality of support is not meeting their expectations or the child's goals.

Preparing for the Transition Process

Being ready before you switch providers is key to making the change go well. If you follow a systematic process, it helps you get all the needed information set for the new team. Start by collecting every important paper, like the current support plan, any reports from assessments, and all your communication logs.

Set up team meetings with both outgoing and incoming providers. This opens clear communication and makes the handover feel more personal. In some places, you might also need to talk with other groups, like the ministry of children, to make the switch official.

Information Sharing Between Providers

Effective information sharing is the most important part of the switch. You need to let the service providers talk to each other. This way, the new team does not have to start over. They can keep going with the progress your child has made.

Besides the main plan, think about any extra or additional information that could help. This could be what family members feel about what helps your child do well, or what signs you can see that show your child is starting to feel worried. Giving this info can help the new service providers quickly build a caring and strong connection with your child.

Essential Information to Communicate to the New Provider

When you reach out to the new provider, it is good to give them clear and full info to start well. The main thing is to help them see the full picture of your child. You can do this by sharing what your child is good at, what they like, and things they find hard. A simple and tidy email with support plan documents added is the best way to do this.

What you need to focus on is giving their team your child's recent behaviour support plan and also the fba it uses. The support plan and the fba work together to show why you use some ways more than others. You also want to attach notes about your child's progress. Be sure to talk about what new skills they have learned and the things that did not work so well for your child.

To help the support team be clear, please give them:

  • The most recent and full behaviour support plan.

  • The original fba report, plus any more up-to-date reviews of it.

  • A list or short summary of the helpful things to use early on and the things to use when a problem happens.

  • The contact info for other people that may help, like teachers or therapists, once you give your OK.

Ensuring Confidentiality and Managing Consent During Transition

Sharing sensitive information is important, and you need to keep confidentiality and get consent. Before anything is talked about between service providers, you have to give clear, written permission. This helps protect your child’s privacy and keeps things legal and fair.

Your consent form should list all the information that will be shared. It needs to say who will get it and why the disclosure is happening. Ask questions if you are not sure about something. You have the right to know what additional information is being sent.

To make sure the process goes smoothly:

  • Always sign a formal consent form before service providers talk to each other.

  • Keep a copy of the consent form so you have it for your records.

  • Say how long the consent will last.

Establishing Collaboration With New Providers

Three-panel storyboard showing notify old provider, transfer records, and first joint session with the new provider — step-by-step plan handover. Building a strong working relationship with new service providers from the start is very important. It helps if there is trust, open talk, and respect. You should also set up first team meetings early. In these meetings, talk about the behaviour plan, ask your questions, and work together to set goals for your child.

This early collaboration helps everyone feel good and supported. It makes sure people know about positive behaviour support and want to work with you as a team. When all of us stay on the same page, it brings their behaviour in line. This way, your child gets the support they need to do well both now and later.

Strategies for Communicating Your Child’s Needs

Effectively telling your child's new provider about their needs helps them see your child as a unique person. As parents and caregivers, you know many things about your child that may not be in reports. It is good to make a short, one-page summary. Write about your child's strengths, what they like, how they talk, and what signs show when they are upset.

Use the first team meetings to talk with the new provider about this summary and the main plan. This is your time to share real stories and give examples that help the documents feel real. As a family member, what you say will help the new team understand your child better.

To make sure your message is easy to understand:

  • Give clear examples of what positive behaviour looks like in your child.

  • Be honest about past problems and tell what you and your child have learned from them.

  • Say your goals and what you hope for in this new partnership.

Involving Family, Schools, and Childcare Staff in the Transition

A child’s behaviour can be shaped by all the places where they spend time. Because of this, keeping things the same is important. It's good to include all people who are part of your child’s life. This means family members, teachers, and childcare staff. When all these people use the same ways to help, your child will be more at ease. There is less chance that your child will be confused.

Be sure to share a summary of the support plan (when you have their okay) with both teachers and other caregivers. Ask them what they see with your child, since they may notice things you may not. Sometimes you need to link up with social services or other groups. This helps make sure everyone who gives help is working in the same way.

For one strong support team:

  • Plan a meeting for the team with the new helper and the main school or childcare people.

  • Write a simple one-page list of the most needed ways to give support that others can follow.

  • Set up an easy way for people to keep in touch and share news or help with any problems.

Overcoming Challenges in the Transition

Transitions can bring some problems, like slow messages or your child feeling worried for a short time. It helps to think ahead about what could happen and handle it with an easy-going attitude. Keep giving positive reinforcement. It helps your child get used to new people and new things.

You are not on your own in this. Use your support network and stand up for what your child needs. Talk about any issues with the new provider as they come up. Doing this can stop little problems from turning into bigger ones.

Common Issues Faced by Families and Solutions

Families often run into the same problems when they move to a new provider. One big problem is when the new provider does not get all the information. Without the full story, what you get may not fit with your child’s needs. This can make challenging behaviour worse or be hard for you all.

Another problem can be that how the old and new provider see things may be not be the same. If you are the caregivers, you can help with this change. You just need to tell the new provider clearly what your child needs. Use the family service plan and show why you do what you do.

Here are some common issues with their fixes:

  • Issue: Information is lost or delayed. Solution: Ask for a meeting with you, the old provider, and the new provider. This helps all of you share the right details in person.

  • Issue: The child struggles with the change. Solution: Use simple visual tools. You can make a social story about the new provider. Setup a few short, nice meet-and-greets.

  • Issue: The new provider wants to change the plan immediately. Solution: Request a trial run with the current family service plan. This helps the new provider understand what works before they change anything.

Requesting Plan Modifications and Ongoing Support

A change in provider is a good time to check and update your child's support plan. The new provider can see things with fresh eyes. They may find new ways for your child to make progress and improve their behaviour. You can ask for plan modifications if you think these changes will match your child's needs better.

Work with the new team to put these changes into place. Use the ideas and principles of positive behaviour support. Update the support plan when new things come up from observations or tests. The main thing to do is to keep ongoing support so your child's behaviour and needs are put first.

When thinking about changes:

  • Suggest you do a formal review meeting after the new provider works with your child for a few weeks.

  • Make sure that all changes to the support plan are written down, and the updated plan is given to everyone in the team.

Conclusion

Moving a child’s behaviour support plan from one provider to another can be hard, but it is very important. This helps to keep care and help going without a break. The key is to share all the main details, be sure new providers understand them, and talk clearly with everyone involved. Bring in both family and school staff when you can. This way, the move will be smoother for your child.

Try to be ready for anything that may come up and always stand up for what your child needs. Working together and keeping the door open for honest talks will help. This puts your child’s best interests and well-being first in every step.

Book a consultation with daar today to ensure your child’s behaviour support plan is transferred smoothly and without interruption. Our Liverpool team works with families, schools, and providers to keep care consistent and focused on your child’s needs.

Frequently Asked Questions

How do I know if the transition is successful for my child?

A good change happens when your child shows stable or better positive behaviour. The child also feels okay with the new provider. It is important that team meetings are working well together. Family members should feel sure that the behaviour support plan and support plan are being followed every day. This helps everyone stay on track with the child's behaviour.

What role can my child play in the transition process?

Depending on how old your child is and what they can do, your child can take part in different ways. For example, they can meet the new service providers before things start. They can also help make simple plans or charts for the change. Your child can even tell you what they like or do not like. This kind of working together lets them feel stronger and helps them learn new skills about speaking up for themselves.

Can I make changes to the behaviour support plan during the switch?

Yes, a change is a good time to ask for updates to the support plan. Talk with the new service providers to go over the behaviour support plan. You and the team can make changes if needed, based on what you learn during the switch. This helps make sure the behaviour support plan keeps giving the right support for your child and their needs right now.

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